Reference

Privacy Policy for Your Indonesia Account

DANA, OVO, GoPay and QRIS records, account details and device checks are covered in this Privacy Policy before you open your wallet in our lobby.

DANA dataOVO checksGoPay recordsQRIS privacyDevice security
gbd33 Privacy Policy for Your Indonesia Account
CONTACT ROUTES

Contact Us About Privacy Requests

Privacy requests work faster when you send them through the right channel. Live chat is for quick identity checks and status questions; WhatsApp is useful when you need to send a screen capture from your phone; email fits longer requests such as correction or deletion. Our support desk answers privacy messages daily from 09:00 to 01:00 WIB, and we may ask you to confirm your phone or wallet reference before we act.

Team online

Live chat

Open the chat bubble after login and choose Privacy Request. We confirm your username, recent wallet channel and last device type before we discuss account data, so keep your phone nearby.

WhatsApp

Message our support number from the phone tied to your account between 09:00 and 01:00 WIB. Share only the requested screen capture; never send wallet PINs or one-time codes.

Email

Use [email protected] for correction, export or deletion requests that need attachments. Include your username, payment channel such as QRIS or GoPay, and the change you want us to check.

ACCOUNT CARE

Controls Behind Your gbd33 Data

Your account privacy is managed from the same login you use for the lobby, not from a separate form.

Account identity

During account setup we ask for a username, phone or email and password data in secured form. If verification is needed, the request appears inside your account flow, not in public chat.

Wallet privacy

DANA, OVO, GoPay and QRIS records show channel, reference code, status and time. We do not store your wallet PIN, and support will not ask for one-time codes.

Cookie choices

Cookies keep you logged in, remember region settings and reduce repeated security prompts. You can clear them through your browser settings, though the next login may require a fresh confirmation code.

Device alerts

When your account opens from a new phone, browser or network, we record the device signal and may ask for extra confirmation before wallet changes or data edits are accepted.

Retention rules

We keep account and payment records for as long as they are needed for service, security and legal reasons. Deletion requests are checked against open wallet activity before action.

Privacy changes

Use Profile > Privacy & Security to edit contact data, view active sessions or start a request. Our team records the date, channel and outcome so the case can be traced.

Privacy Questions Before You Join

Privacy questions usually appear before you open an account, after a wallet action, or when a new phone is detected. The answers below explain the parts of our policy that affect your profile, cookies, payment records and support requests. If your case is more specific, contact us through live chat, WhatsApp or [email protected] and include only the details we ask for.

We collect the details needed to create and protect your account: username, phone or email, password data in secured form, wallet channel, device signals and session records linked to lobby activity.

Yes. The policy covers the payment rail, reference code, amount, time stamp and status for DANA, OVO, GoPay and QRIS activity. We never ask you to share wallet PINs with support.

Yes. Go to Profile > Privacy & Security or message support during service hours. We may ask you to confirm your phone, email or recent wallet reference before we change stored account data.

Cookies help keep your login active, remember language choice and flag repeated failed access attempts. You can clear cookies in your browser, but we may ask for a fresh code when you return.

Device checks help us spot account access that does not match your usual phone, browser or location pattern. If a new device appears, we may pause sensitive changes until identity is confirmed.

We keep records while your account is active and longer when payment, security or legal reasons require it. You can request deletion, and we will explain what can be removed where local law permits.

Use live chat for quick questions, WhatsApp for phone-based checks, or [email protected] for documents. Our team answers daily from 09:00 to 01:00 WIB and will keep the request inside privacy handling.